Faq

Shipping costs are €8; orders over €100 are free. For more information on shipping, please visit our Shipping Terms page.

All payment methods are listed in detail on the dedicated Prices and Payments page.

You can cancel your order through the "my orders" page within your account. User profile, visible once logged in. The order can be cancelled until its fulfillment has been received.

Orders are usually accompanied by a receipt. You can request one at the time of purchase. invoice by completing the necessary fields.

The refund, once confirmed, is usually issued within 24 hours using the same method as the which one the order was paid for. Sometimes it takes a few business days for it to appear.

There is no possibility to order items not available in stock, except for pre-order or on-demand items. order.

Delivery times are indicated on the product page once the option has been selected. or desired quantity.

Delivery times are indicated on the product page once the option has been selected. or desired quantity.

Through our newsletters and occasional promotions you will have the opportunity to purchase products at competitive prices. unmissable.

At the moment we only ship to Italy

Order preparation times vary depending on the payment method used. Once payment is received, the order is processed and shipped within 24-48 business hours.

Delivery times vary depending on the service and courier chosen. All delivery times are indicated in alongside each service during the order confirmation process. More information in the Shipping Conditions section.

When your order is shipped, a tracking code will be sent to your registered email address, allowing you to monitor the status of your shipment. We encourage you to report any issues you encounter through the "Contact Us" section.

Once the order has been processed, it is no longer possible to change the delivery address. If the address indicated If the package is incorrect or incomplete, it may be placed in storage at the relevant branch (if the shipping service you have chosen allows it).

If the chosen service provides for it, you can select this shipping method at the time of ordering. finalizing the order.

Upon delivery, the buyer is required to check that the package is intact and has not been damaged. tampered with in any way during the journey and that the number of packages indicated on the transport document corresponds to the actual number of packages received. If one of the previous cases occurs, the buyer You are required to sign the document with reservations and contact our "Customer Service" promptly.

Zeta Bicycles is always pleased to be considered as a support, especially for events of Charity. Send us your project details and we'll see what we can do.